Library

To help make sure you have all the information you need about us and your heating system, we've put together this library of useful resources.

If you think there’s something missing, just let us know.

Our Policies

	Complaints Policy
	Data Protection and Privacy Policy
	People in Need Policy
	Credit Control and Debt Management Policy

Customer Leaflets

	Our Customer Services Charter
	Guaranteed Service Standards
	A helping hand when you need it most
	Not happy with the service you've received?
	Priority Services Register Registration Form
	Guide to Heat use and Costs

Helpful User Guides

	How to setup your online account
	In home heating system guide
	Secure PAYG in-home display user guide
	Siemens Rev24 room temperature controller user guide, for if you live at Eastside Quarter.
	Danfoss TPOne programable thermostat user guide, for if you live at The Lane, Synergy or Beckton Parkside. You'll also find some useful videos below to help you understand how to work and set your heating programmer