The heat is on
To help make sure you have all the information you need about us and your heating system, we've put together this library of useful resources.
If you think there’s something missing, just let us know.
|People in Need Policy|
|Credit Control and Debt Management Policy|
|Our Customer Services Charter|
|Guaranteed Service Standards|
|A helping hand when you need it most|
|Not happy with the service you've received?|
|Priority Services Register Registration Form|
|Secure PAYG in-home display user guide|
|Siemens Rev24 room temperature controller user guide, for if you live at Eastside Quarter.|
|Danfoss TPOne programable thermostat user guide, for if you live at The Lane, Synergy or Beckton Parkside. You'll also find some useful videos below to help you understand how to work and set your heating programmer|
TPOne User Interface
TPOne Schedule Settings