Useful information

The heat is on


To help make sure you have all the information you need about us and your heating system, we've put together this library of useful resources.

If you think there’s something missing, just let us know.

Our Policies

Complaints Policy
Data Protection and Privacy Policy
People in Need Policy
Credit Control and Debt Management Policy

Customer Leaflets

Our Customer Services Charter
Guaranteed Service Standards
A helping hand when you need it most
Not happy with the service you've received?
Priority Services Register Registration Form
Guide to Heat use and Costs

Helpful User Guides

How to setup your online account
In home heating system guide
Secure PAYG in-home display user guide
Siemens Rev24 room temperature controller user guide, for if you live at Eastside Quarter.
Danfoss TPOne programable thermostat user guide, for if you live at The Lane, Synergy or Beckton Parkside. You'll also find some useful videos below to help you understand how to work and set your heating programmer

TPOne User Interface

TPOne Schedule Settings