Struggling to pay?

The heat is on

We're here to help

Don't be tempted to put off getting in touch with us, the sooner we know you're struggling the easier it'll be to help you to get back on track.

If you're having trouble paying call our Customer Care Team as early as you can to discuss your options. We'll do our best to help you, including offering a repayment plan if necessary. We can also help by suggesting ways for you to reduce your consumption by making small changes to the way you use your heating system.
Please contact us today:

0330 324 0018 (local rates apply)
Monday to Friday 8am-5pm.

Looking for independant financial advice?

The Money Advice Service
For advice on managing your finances you might like to contact The Money Advice Service. The Money Advice Service is an independent service, set up by the Government to help people make the most of their money, they give free, unbiased money advice to everyone across the UK – online, over the phone and via webchat.

Visit their website and use the webchat option at

The Money Advice Line and web chat are available:
• Monday to Friday 8am-6pm
• Saturday 8am-3pm (web chat only)
If you send them an email they'll normally respond within 48 hours of receipt

Citizens Advice Bureau
If you'd prefer, you can contact your local Citizens Advice Bureau. Citizens Advice are a network of independent charities offering confidential advice online, over the phone and in person, for free.

0800 144 8848 (advice line)   or 0800 240 4420 (debt line) 
Monday to Friday 9am-5pm

Visit their website to use their web chat facility available Monday to Friday 8am-7pm

Find your nearest Citizens Advice Bureau on their website:

Step Change
The UK’s leading debt charity, providing expert debt advice and fee-free debt management to help tackle debts.

0800 138 1111 
Monday to Friday 9am-5pm

Visit their website for more infomation

National Debt Line
A charity providing free and independent debt advice over the phone and online.

0808 808 4000 
Monday to Friday 9am-5pm

Visit their website for more infomation