The heat is on
Don't be tempted to put off getting in touch with us, the sooner we know you're struggling the easier it'll be to help you to get back on track.
If you're having trouble paying call our Customer Care Team as early as you can to discuss your options. We'll do our best to help you, including offering a repayment plan if necessary. We can also help by suggesting ways for you to reduce your consumption by making small changes to the way you use your heating system.
Please contact us today:
0330 324 0018 (local rates apply)
For advice on managing your finances you might like to contact Money Helper. Money Helper is an independant service setup by the Government to help people make the most of their money. They give free unbiased money advice to everyone across the UK - Online, over the phone and via webchat.
Call Money Helper for free on:
Telephone: 0800 138 7777
Typetalk: 18001 0800 915 4622
Visit their website to use their web chat facility:
Monday to Friday 8am to 6pm
Saturday 8am to 3pm (web chat only)
They're closed on Sundays and Bank Holidays.
Step change are a debt charity providing free debt advice online to help get your finances back on track. They will provide support for as long as it's needed. stepchange.org
Citizens Advice Bureau
if you'd prefer, you can contact your local Citizens Advice Bureau. Citizens Advice are a network of independant charities offering confidential advice online, over the phone and in person, for free.
Call Citizens Advice on their Adviceline open Monday to Friday from 9am to 5pm
0800 144 8848 (advice line) or 0800 240 4420 (debt line)
Visit their website to use their web chat facility available Monday to Friday from 8am to 7pm www.citizensadvice.org.uk
Find your nearest Citizens Advice Bureau on their website
National Debt Line
A charity providing free and independent debt advice over the phone and online.
0808 808 4000
Monday to Friday 9am-5pm
Visit their website for more infomation
If you’re struggling to afford your energy bills, there are several schemes available to help you.
Keep your home warmer by shutting doors, turning down the thermostat in rooms you don’t often use, closing curtains or blinds at night and using draught excluders. To discover more ways to save money by saving energy in the home, read our tips here.
If you are in debt to your energy supplier, speak to them to see if they offer grants or can offer you a payment plan to help pay it off. To find out which suppliers offer grants, please visit the Citizens Advice website. You may also be eligible for a local energy grant. Visit the Simple Energy Advice website to learn more.