The heat is on
We appreciate that our customers are all different and recognise that from time to time some customers may need a little extra help, which may be temporary or permanent. If you have any special requirements, or need any extra support, it's helpful if you let us know. Depending on your personal circumstances, you may qualify for our Priority Services Register. Being on our Priority Services Register means we can tailor your experience and the way we interact with you, by offering a selection of additional support services completely free of charge. We do this so we can continue to provide you with excellent service, taking account of your individual situation.
As a responsible heat supplier, we're particularly concerned about customers who are vulnerable to the cold. This can include a wide range of people.
You should apply for our Priority Services Register if you:
Our Priority Services
We offer the following priority services free of charge to customers who qualify for our Priority Services Register:
Think you qualify for our Priority Services Register?
If you're unsure if you qualify, we want you to feel comfortable contacting us so that we can discuss your individual circumstances with you.
To register either fill out the registration form included in your welcome pack or complete our online registration form below. Or if you want to talk to someone call us on:
0330 324 0018 (local rates apply)
Our Customer Care Team will always be sensitive and understanding and will treat all information provided as confidential.
Protecting your data and privacy
We understand that your privacy is important and will always make sure the highest levels of security are applied to keep your information safe.